Top 5 Updates in AI Agents Space
Feb 2025
The global market for AI agents is projected to grow significantly, from $5.29 billion in 2024 to $216.8 billion by 2035
AI agents are evolving at an unprecedented pace, reshaping the way we work, automate, and interact with technology. From enterprise automation to next-gen AI assistants, the latest advancements are setting the stage for a more intelligent and autonomous future.
In this edition, we’re bringing you the most exciting updates that are pushing AI agents to new heights. Let’s dive in!
1. OpenAI Introduces Operator: Your AI Assistant for Real-World Tasks
What’s New?
OpenAI has launched Operator, an AI agent that can autonomously perform tasks on the web, such as booking flights, ordering groceries, and making reservations—just like a human!
How It Works
Available for ChatGPT Pro users in the U.S.
Automates web-based tasks while asking for user confirmation before finalizing actions.
Handles complex workflows but will pause and request input when needed.
What’s Next?
Operator is currently in a research preview and will expand to more users and regions soon.
2. NTT DATA has just dropped Smart AI Agent – A Game-Changer in Enterprise AI
NTT DATA is a $30+ billion trusted global innovator of business and technology services and serves 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success
What’s New?
NTT DATA has launched its next-generation Smart AI Agent™, aiming to drive $2 billion in revenue by 2027 and accelerate generative AI adoption across industries.
How It Works
Autonomous Execution – Extracts, organizes, and completes tasks based on user instructions.
Multi-Agent Collaboration – Works with other AI agents to enhance efficiency.
Advanced RAG (Retrieval-Augmented Generation) – Improves information retrieval for better decision-making.
Enterprise-Ready – Already transforming operations in automotive, banking, and manufacturing.
Why It Matters
This AI-powered assistant is designed to complement human workforces, streamlining time-consuming processes and boosting productivity. With its advanced task automation and planning capabilities, it’s set to revolutionize enterprise workflows.
3. Oracle AI Agents to Supercharge Business Operations
What’s New?
Oracle has introduced a suite of AI agents embedded in its cloud services, aiming to revolutionize business productivity across multiple industries.
AI for Supply Chain & Operations
Embedded AI Agents in Oracle Fusion Cloud SCM to streamline workflows.
Designed to automate logistics, procurement, and inventory management, driving efficiency.
AI for Sales & Customer Engagement
AI-powered assistants help sales teams generate optimized emails, summarize activities, and enhance customer interactions.
Goal: Accelerate deal closures and boost engagement with intelligent automation.
“Our new AI agents for supply chain management help ease the administrative burden by streamlining workflows and automating routine tasks to enable greater accuracy and efficiency, smarter decision-making, and ultimately, a more agile and responsive supply chain,” Oracle executive vice president of applications development Chris Leone said in a statement.
Why It Matters
Oracle’s AI-driven approach signals a major shift in enterprise automation, directly competing with Microsoft, Google, and other AI leaders. Businesses can now leverage AI agents for smarter decision-making, reduced manual tasks, and faster operations.
4. Cisco launches Webex AI Agent and AI Agent Studio
Cisco has launched new AI solutions for the Webex Contact Center, including the Webex AI Agent and AI Agent Studio, designed to improve customer service efficiency. These tools enable automated self-service, faster issue resolution, and personalized support, enhancing customer satisfaction while reducing wait times. The Cisco AI Assistant further supports agents by providing contextual summaries and response suggestions to streamline their workflows.
AI for Self-Service & Agent Support
The Webex AI Agent offers immediate self-service to customers.
AI Agent Studio enables easy deployment for businesses.
Cisco AI Assistant supports agents with contextual summaries and response suggestions.
"Customer experience can make or break a brand, and unlike other solutions on the market, the Webex AI Agent solves customer problems instantaneously and will fundamentally transform the experiences we have all reluctantly been using for far too long," said Jeetu Patel, Executive Vice President and Chief Product Officer, Cisco.
Why It Matters
These AI innovations aim to transform contact center workflows, reduce operational costs, and enhance customer satisfaction.
5. SAP's AI agent : Joule Collaborative AI Agents
SAP's AI agents, integrated into their AI copilot Joule, are designed to enhance cross-functional collaboration and automate complex workflows across various business functions, including supply chain, procurement, and finance. These agents autonomously perform multi-step tasks, enabling teams to focus on strategic initiatives
Key Features of SAP's AI Agents:
Collaborative Functionality: Joule's AI agents work together across different business areas to achieve common objectives, effectively breaking down organizational silos.
Autonomous Workflow Execution: These agents can autonomously execute multi-step business workflows, handling tasks such as planning, reasoning, and action-taking without explicit programming.
Integration with SAP Applications: Leveraging SAP's extensive data and business process expertise, these agents are deeply integrated with SAP applications, ensuring seamless operation within existing enterprise systems.
By automating complex workflows and fostering collaboration across business functions, SAP's AI agents aim to transform how teams work, driving efficiency and productivity.
As AI agents continue to transform industries, we value your perspective. How do you see these advancements impacting your business or daily life? Share your insights and join the conversation by replying to this newsletter.
And that’s a wrap for this edition! Stay tuned for more updates in the next newsletter. Until then, take care and stay curious!